How do I return my order - full detail

Our pre-paid label (you'll find it attached to your advice note) can only be used for Hermes returns. If you'd like to use one of our other methods, you'll need to obtain a separate label.

Please allow up to 14 days for your return to be processed.

Hermes courier collection

- You can arrange a collection through your online account - just click here 
- You can also download the Hermes app and use the 'My Places' function to let your courier know where your parcel has been left - completely removing any hassle from the returns experience!
- Or you can call us on 0345 071 9018.

Hermes ParcelShop/lockers

Find your nearest location here or by downloading the Hermes app

Lost your label? No problem - just click here to print a replacement. If you don't have a printer, you can use the above link to generate a ParcelShop QR code. Just scan this at your nearest ParcelShop to print the label in-store.

Returning a large item? 

Please get in touch so we can discuss the next steps with you.

We also offer ...

Post Office returns

You can print a Royal Mail return label here - just select 'Returns via the Post Office'. It can also be obtained directly from the Royal Mail website

If you don't have a printer, you can use these links to generate a Royal Mail QR code. Just scan this at your nearest Post Office to print the label in-store.

InPost returns

Find your nearest location here and print a label here

ASDA's 'toyou' drop-off service

Drop-off points can be found in-store - click here for your nearest location. You can print a label or request a QR code by clicking here 

Regardless of how you choose to return your order, please remember to:

• Ensure your advice note is included in your parcel, with the reason for return specified. If you haven't kept the advice note, make sure you include a note with your name, address, account number, item numbers and the reason you're sending them back.
• Repackage your goods securely and attach your return label to the outside of the parcel.
• Obtain a receipt, and keep this safe until your return has been processed.