Nicola Cooper
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How do I update my address?
Once you've placed your first order, you'll be able to change your billing address by clicking here
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When will I receive my first statement?
We'll send your first statement within 28 days of your order being charged to your account. It'll show your outstanding balance, the minimum amount you need to pay and the due date. Once your state...
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Can I make a payment before my statement’s issued?
A payment is required every 28 days. If you pay more frequently it’ll reduce your overall balance, but you'll still need to pay the minimum payment on your next statement. The best way to keep trac...
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Can I pay using PayPal?
We're really sorry, but we don't offer this service at the moment. Please click here for our full list of payment options.
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Can I exchange an item?
We don't offer an exchange service, so the quickest way for you to order a different colour or size is by going back to our website If you received a faulty, damaged or incorrect item, please conta...
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I've just received this offer, why has it already sold out?
Our promotional items are usually limited stock and tend to sell out very fast, so it’s first come first served. We’re really sorry that you missed out this time!
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Why has my order been declined?
There will be one of 2 reasons for this: it could be that the items you've ordered are out of stock, or you haven't met some or all of the internal and external checks that we carry out when you pl...
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Why are you asking me to prove my identity?
In order to comply with UK money laundering regulations and help stop criminals from misusing financial products or services, we need to confirm your identity when you open a new account with us. W...
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What should I do if I have a problem with Simply Be Perks?
Please click here to get in touch with us. Make sure you provide as much detail as possible – screenshots of the issue will make it much easier for us to resolve the problem.
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How do I return large items?
If you've ordered a large item that wasn't delivered by Hermes, please click here and we'll arrange a collection for you.