Do I have to sign for delivery?

We want to keep you and our couriers safe during the pandemic, so you won't be asked to provide a signature at the moment.

If possible, please request delivery to a safe place on your property, so that your parcel is delivered with zero person-to-person contact.

If you haven't already, downloading the Hermes app will make things even easier for you - under 'My Places', you can set up a safe place for both deliveries and returns, take a picture of it for the courier's benefit, and mark it as a GPS location. Just click one of the buttons below to download.

Don't worry if you're not able to do this though: if the courier does need to ring the doorbell, they'll confirm on their device that you've accepted the parcel, and take a picture of the parcel as proof of delivery.