Nicola Cooper
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How can I order above my credit limit?
We know it can be hard to wait once you've spotted the perfect item! We're more than happy for you to place an order over your available credit limit; you'll just need to pay the excess with a cred...
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What should I do if my payment isn't showing on my account?
If you made your payment more than 7 days ago, please click here and our friendly customer service team will be happy to help.
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Can I pay by standing order?
Of course you can! Please use the details below to set this up: Sort code: 40-11-56 Account number: 00048704 Our bank account name: JD Williams & Co Please use your customer number as the payment r...
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How do I sign up to JD Williams Rewards?
Just click here Once you're a member you'll have access to exclusive discounts, prizes, offers and freebies!
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I received a faulty/damaged/broken item, what should I do?
We're so sorry this has happened! We want to resolve this for you in the best way possible, please click here to provide the details.
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Can my parcel be collected from a different address?
Of course! Click here to go to the 'Arrange a Return' page. Select the type of item you're returning, then click 'Add New Address' on the next page Type in the collection address and click 'Save' ...
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Do you sell gift vouchers?
We're sorry, but this isn't something we offer at the moment.
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My order is being sent straight from the supplier, when will it arrive?
You'll be given a timescale when you add the item to your bag. If we're informed that the expected date has changed, we'll send you an email to let you know.
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How will you use my data for Simply Be Perks?
We will process your data in accordance with our Privacy Policy. Click here to read this in full.
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Is your website safe?
Please rest assured that shopping online with us is safe and secure. We take the utmost care to ensure that your personal details remain private: our secure server encrypts all of your personal inf...