Nicola Cooper
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How do I unsubscribe from your emails/mailings/marketing calls?
Click here to opt out of emails, phone calls, social media promotions and paper mailings. Just a couple of things to be aware of: our paper mailings are prepared in advance, so it may take up to 2 ...
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Can you tell me how your credit accounts work?
If you successfully apply for a credit account with us, you can spread the cost of the items you purchase. We'll send you a statement every 28 days, showing: What's been sent to you What you've re...
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Can I pay by credit/debit card?
Yes you can - either by using your online account, or by calling us on 0345 071 9018 and using our automated payment service. Credit card payments may be subject to a 1.5% handling charge.
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How long do I have to return my order, and what happens if I return it late?
Once you receive your order you have 35 days to decide whether you want to keep it or not. Please note: if you return an item after having it in your possession for more than 35 days, we reserve t...
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How do I track my return?
Just click one of the links below and type in the number from your return receipt. Picked up by us? A Hermes courier has picked up your parcel from your address. Track with Hermes Dropp...
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What size should I order?
We've put together a number of helpful guides to help you decide which size you'll need. Just click the size guide button next to the drop-down boxes on the item's page. We also have a huge range o...
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How long does standard delivery take?
Please allow up to 5 working days for your order to be delivered. You can track its progress online by clicking here We'll also keep you updated by email.
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Will I receive emails about Simply Be Perks?
An email address is required in order to sign up for Simply Be Perks. If you’ve subscribed to Simply Be marketing emails, you’ll automatically start receiving Perks emails once you’ve signed up for...
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I already shop with you, how do I register my existing account?
Please click here to register your account. You'll be asked to enter your account number and personal information - once you've done this you'll be able to take advantage of all the benefits our we...
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How do I update my telephone number/email address?
Just click here to make your changes.