Nicola Cooper
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How do I return my order/item?
Courier collection: arrange via your online account, the Hermes website or app, or by calling us Locker drop-off: find your nearest location by visiting the Hermes website or app Many local conve...
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Do you have a catalogue?
We want to do our bit for the environment by reducing the amount of paper we send out, and have decided that we'll no longer produce seasonal JD Williams catalogues. If you're signed up to for our ...
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Why has my delivery date changed?
When items sell out unexpectedly we try our very best to get more stock as soon as possible, but it can take time to produce. Please bear with us during the delay! As soon as we've made sure the st...
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You’ve asked me to provide proof of my details. What should I send you and why?
Why do I need to send you this information? Your item has been flagged for a secondary security check. This is a precaution to ensure the safety and security of our customers and business. We take ...
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Can you tell me about the rewards offered by Simply Be Perks?
We offer many rewards, such as free gifts with purchase, exclusive member discounts, competitions and early access to sales, and we frequently add new rewards to the list. Our rewards are valid for...
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Our current 0% interest offer
What products are included in the 0% interest offer? All items on our site are eligible for the offer, there are no restrictions! You just need to sign up for a credit account by 30 June 2021. When...
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Can I amend or cancel my direct debit?
Of course, just click here and we'll arrange this for you.
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I've received a letter stating my payment deferral has ended. What's next?
Please have a look at our FAQs below - we hope they'll answer any questions you have about your payment deferral ending. How much do I need to pay? The letter you've received will confirm the outst...
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Are there any limitations to the stock and products on your app?
We don't currently offer personalised items through our app, but all other items should match the stock levels on our website.
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I've forgotten my account number, what should I do?
Just click here, fill in your details and click 'Sign In'. You'll be signed in to the site (with limited access to the account management areas), and we'll email you a reminder of your account numb...