Nicola Cooper
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Can you deliver large items quickly?
We offer a direct express delivery service for many of our larger items - it'll be shown under 'Delivery date' at the checkout, if available. You'll receive the item within 2-3 working days if you ...
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How do I join Simply Be Perks?
You must be 18 or over, and have a valid Simply Be account in order to join. Once you’ve signed into your online account, you can sign up by visiting our Perks page You don't need to fill in any ad...
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Why has this item disappeared from my shopping bag on the app?
We update the stock levels on our app once a day. If you leave a product in your bag for an extended period of time before checking out and purchasing it, the item may sell out and therefore be rem...
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I've forgotten my password, what should I do?
Just click here, fill in your details and click 'Sign In'. You'll be signed in to the site (with limited access to the account management areas), and we'll send you an email that will allow you to ...
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Do you offer paperless statements?
Yes we do! Just click here to opt in. There are so many other benefits to e-statements: They can be accessed 24/7; any time you need them. You'll receive an email notification of any changes to th...
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Can I open an account where I pay by card for each order?
Of course! Just select the 'Pay with credit or debit card' option when you register with us
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How much do I need to pay you?
The minimum amount you need to pay can be found here Remember: if you only pay the minimum amount it'll take longer to pay off the outstanding amount, and cost you more overall. Please see our term...
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Can I pay by direct debit?
Of course! Just click here to set this up. You can pay a set amount, the minimum payment or the full balance on each statement. It'll show on your bank statement under 'JD Williams'. If you'd like ...
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I'm having problems with my promotion code, what should I do?
We're so sorry to hear that you’re having issues! If you've checked the terms and conditions of the code and your order is definitely eligible, please get in touch and we'll be happy to look into t...
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What is your return policy?
You can return most items within 35 days of receipt, provided the item is new, unused (including any accessories) and in its original packaging, but there are some exceptions. Unless faulty, you ca...