Nicola Cooper
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If my order is sent out in separate parcels, will I be charged again for delivery?
We'll only apply one delivery charge per order, even if your order's sent out in separate parcels. The price shown on your order confirmation will be the total price you pay for your order.
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Which company will deliver my orders?
Your parcels will usually be delivered by Hermes. We also use Royal Mail and Arrow XL, amongst others.
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Where do you deliver?
We can deliver goods to anywhere in the UK and the Channel Isles. We're also happy to deliver to BFPO addresses; to arrange this please contact us If you live in the Republic of Ireland, please vis...
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What is a delivery supplement?
A delivery supplement covers the cost of delivering larger, more expensive items. It'll be shown underneath the price of the item on its description page. We want to make things clear for our custo...
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All about our delivery service
Our couriers work between the hours of 8am and 8pm, and you'll be able to track your order by clicking here – we'll also keep you updated by email. For more information on the services we offer, pl...
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Can my order be delivered tomorrow?
Our next day service can be selected at the checkout if your items are eligible. The order cut-off time will be calculated for you when you enter the checkout. Whilst we make every effort to delive...
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Do I have to sign for delivery?
We want to keep you and our couriers safe during the pandemic, so you won't be asked to provide a signature at the moment. If possible, please request delivery to a safe place on your property, so ...
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Can my order be delivered on a specific day?
Yes! This service can be selected at the checkout, as long as your items are eligible. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day o...
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Can I send my order to a different address?
Of course! You can choose this option at the checkout by selecting 'Add New Delivery Address'. Alternatively, click here and select 'Add New Delivery Address'. If you'd like your order delivered to...
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Can you deliver to a ParcelShop?
Many of our items are eligible for ParcelShop delivery - it's the ideal option if you're likely to be out when your parcel's delivered. If it's available for the items you're ordering, you'll see a...