Nicola Cooper
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I've declined an offer to increase my credit limit, can I change my mind?
Please contact us so that we can help you with this.
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How do I update my card details?
You can remove the old card from your account by clicking here and selecting 'Delete'. Once this has been removed, click 'Add New Card', enter the required information and press 'Continue'.
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How do I apply for a personal credit account?
Click here to register. Once you've filled in your personal information, you can apply for a JD Williams personal account. Credit is subject to status and will depend on our assessment of your fina...
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Why was my credit application unsuccessful?
When you apply for a credit account with us, we review the information you have provided and carry out a creditworthiness assessment, which includes checks with credit reference agencies. This info...
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Can I change my payment date?
We’re unable to change the date that your payment will be taken – we're really sorry if this causes any inconvenience. Our statements are issued every 28 days, so a payment is required from you in ...
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How do I make a payment on my account?
We have a range of options available – just choose the one that's most convenient for you! Direct debit Credit/debit card (online or over the phone) Continuous Payment Authority (text message servi...
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How do I use my promotion code?
Just type your code into the 'Add Promotional Code' box on the Shopping Bag page and click 'Apply' to add it to your order. Remember: it's one code per order. Make sure you check the terms and cond...
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Have you received my return?
At the moment, it may take up to 14 days for your returns to reach us – though we're working hard to process them as quickly as we can. You can track your parcel by clicking here We'll email you as...
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Can I cancel or change my order once it’s been placed?
We can't make any changes to your order once it's been submitted, but if you get in touch ASAP by clicking the button in the bottom left and opening a chat with us, we can try to cancel it before i...
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Can I cancel my order under the Consumer Contract Regulations?
Yes, you can cancel an order up to and including the 14th day after its delivery day, with some exceptions (click here for more information) - just get in touch to tell us that you’d like to cancel...