Nicola Cooper
- Total activity 217
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 108
Articles
Recent activity by Nicola Cooper Sort by recent activity-
When I sign in, I can see the details of another account I have with you. How do I fix this?
Please make sure that you sign in using your account number (this will be in the format A1234567). This ensures that, if you have multiple accounts with us, you'll always access the right one. If y...
-
How do I log out of this Help hub?
To go back to our website, simply click here, or select 'Continue Shopping' at the top of the screen.
-
I'm having problems with your website, what should I do?
We're really sorry to hear that. Please contact us with as many of the following details as possible: Your browser (for example Chrome, Internet Explorer) The device you're using (laptop, mobile p...
-
What should I do if I'm struggling to pay my minimum payment?
We understand that this will likely be a very worrying time for you, and we're here to support you as much as we can. If you're having trouble maintaining your payments or feel that a change in cir...
-
Can I increase my credit limit?
We regularly review your account to see if you're eligible for an increase, and will let you know the next time you are. If you continue to make payments towards your account and keep it up to date...
-
How do I accept/decline a credit limit increase?
Click here to accept or decline any increases we've offered to you. Please note: all increases are subject to a final review.
-
Can I decrease my credit limit?
Of course! Just click here Please note, though, that it can't be reduced to an amount lower than your current balance. If you'd like to chat with us, our specialist team are available from 9am-5pm,...
-
I have an incorrect entry on my credit file, what should I do?
We’re really sorry to hear that, and we can certainly have a look at this for you. Please click here to complete our online contact form. Please provide as much information as you can regarding wha...
-
You offered me a credit limit increase, why has it been rejected?
Before increasing your limit, we carry out a further review of internal and external data to finalise our lending decision. These checks may result in your limit staying as is. We'll continue to ca...
-
When will my credit limit increase be applied?
Your credit limit increase will be applied 28 days after the offer was made. The date will be shown on your statement. Please note: all increases are subject to a final review.