Nicola Cooper
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Shopping message
Wanting to add something to your basket - click 'Continue Shopping' in the top left
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Need to track your order or arrange a return?
The Hermes app will make your shopping experience even more convenient! You can: Use the ‘My Places’ function to provide delivery instructions if you're not going to be in. You can even upload a p...
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How do I return my order - full detail
Our pre-paid label (you'll find it attached to your advice note) can only be used for Hermes returns. If you'd like to use one of our other methods, you'll need to obtain a separate label. Please a...
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COVID-19: latest updates from JD Williams
Getting in touch We'd recommend that you have a browse through this Help hub first. You might be able to find the answer to your question without needing to contact us! If you do need to ask us som...
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What can I do on your website?
Our website offers a wealth of options and information. You can: - Browse our complete, up-to-date product range - Save items you’d like to purchase in the future to your online wish list - Track e...
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How can I contact you?
We're here to support you. Click here to view our COVID-19 FAQs (including what to do if you've been financially affected). If you’re struggling to make your payments for another reason, please cli...
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How do I download your app?
It's really simple - if you have an Android phone, go to the Google Play store, and if you have an iPhone, go to the App Store. Then all you need to do is search JD Williams and follow the downloa...
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Your app's not working, what should I do?
Please close the app completely and try again. If you still experience issues, please contact us with the following: Your app version number (this can be found in the account section at the bottom...
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Why can't I make a payment online?
Please make sure you're entering your card number as one long number, with no spaces. Additionally, you don't need to include a pound sign when typing in the amount you wish to pay. For example: if...
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Why aren't I receiving any emails from you?
Please check your junk/spam box, in case the emails are being directed there. If they are, you'll need to add us as a trusted sender. If you have any further problems, please contact us to confirm ...