Nicola Cooper
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I need to make a complaint, how do I do this?
We aim to provide the best customer experience at all times. When things go wrong, we'll do what we can to help. You can either visit our FAQs, or contact us if you want to make a complaint. Credit...
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Full terms & conditions for Simply Be Perks
These terms and conditions (“Terms”) apply to the Simply Be Perks loyalty programme (“Simply Be Perks”) and set out how you can use and participate in Simply Be Perks, including signing-up, using y...
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What is Simply Be Perks?
Simply Be Perks is a rewards programme which makes shopping with us even more fun - it's our way of treating our brilliant customers right. Once you've signed up, you'll receive everything from fre...
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Can you tell me more about my confirmed Persistent Debt Paydown Plan?
If you’ve received a communication from us that gives you an estimated Paydown Plan amount and you’d like to know more about how the plan will work, please click here If you've received a communica...
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Click here to open a fraud case
If you've been a victim of identity theft, or your BRAND account has been used without your permission, please click here to open a fraud case. PLEASE NOTE: This form should only be used by indivi...
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Can you tell me more about my Persistent Debt Paydown Plan?
If you've received a communication from us that confirms your Paydown Plan amount, please click here for answers to the questions you might have. If you’ve received a communication from us that giv...
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When is my payment due?
You can check this by clicking here We send you a statement every 28 days, so your payment date won't be the same each month, but it'll always be 21 days after your statement's issued. If you'd lik...
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Why have I been charged interest?
Interest (shown as a credit charge on your statement) will be applied to your account if you don't pay the full outstanding balance on your statement by the due date. You can find more information ...
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Why have I received two statements this month?
We send you a statement every 28 days, rather than once a month. As you'll receive 13 statements in a year, there will be a month where you receive 2 statements instead of 1.
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Why have I been charged an administration charge?
If your payment isn't received by the due date on your statement, an administration charge of £12.00 will be applied to your account. Please see our terms and conditions for more information.