I've been a victim of identity theft / my account has been used without my permission, what should I do?

Please click here to open a fraud case - this will be logged with our Fraud team.

PLEASE NOTE: This form should only be used by individuals who wish to report fraud to us. It may take up to one calendar week for us to complete our investigation - during this time please do NOT open any further cases.

Our Fraud team are available on chat between 8am-5pm, Monday to Friday. Please click the button in the bottom left of the screen to chat to one of our specialists. If they're unavailable please open a fraud case form by clicking the link above.

If you've been a victim of identity theft you should also:

Contact your creditors:

Get in touch with any creditors you have an account with (e.g. banks, credit card companies, store cards, phone and utility companies). Even if you don't believe they have been affected, creditors can proactively monitor your accounts.

Contact a credit reference agency:

The below agencies can provide suggested steps to resolve the situation and prevent it from happening again.

- Experian

Experian's website
Experian's online contact page
Tel: [phone]

Customer Support Centre
Experian Ltd
PO BOX 9000
Nottingham
NG80 7WF

- Equifax

Equifax's website
Equifax's online help
Tel: [phone]

Equifax Ltd
Customer Service Centre
PO Box 10036
Leicester
LE3 4FS

- Transunion

Transunion's website
Transunion's contact page
Tel: [phone]

Customer Relations
TransUnion Information Group
One Park Lane
Leeds
LS3 1EP

Contact the UK's fraud prevention service - CIFAS:

If you think you've been a victim of identity theft, you should consider subscribing to the CIFAS Protective Registration Service. A notice will be placed on your credit file indicating that your name and address may be used to perpetrate identity fraud.

CIFAS website
CIFAS online contact form
Tel: [phone]

Consumer Affairs, Cifas
6th Floor, Lynton House
7-12 Tavistock Square
London
WC1H 9LT